Privacy Policy

Privacy Policy
Effective Date:
11/02/2026

Business Name:

Velvet Clover LLC DBA Trusted Recovery Group

Website:
https://trustedrecoverygroup.net/

I. Introduction

At

Velvet Clover LLC DBA Trusted Recovery Group

, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services, including SMS communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

II. Information We Collect

We may collect the following personal information from you:

Name Email address Phone number Mailing address Communication preferences Any other information you provide through forms or conversations

III. How We Use Your Information

We use the information we collect to:

Contact you about surplus funds or related services Send appointment reminders, updates, and case statusProvide customer support Improve our services and user experience Comply with legal obligations

SMS/Text Messaging Program

Velvet Clover LLC DBA Trusted Recovery Group. offers an SMS/text messaging program to send review requests, appointment and account updates, and occasional promotional offers to customers who opt in.

How you opt in. You may opt in to receive text messages from us by giving us your mobile number and agreeing to receive texts through any of the following: submitting a form on our website, providing your number during a call or in person, texting us first, or checking an SMS consent box. Consent to receive marketing texts is not a condition of any purchase.

Message frequency. Message frequency varies based on your interaction with us. You may receive up to 6 messages per month.

Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a confirmation and then stop sending messages. For help, reply HELP or contact us at +1 916-412-5017 [email protected].

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared only with subcontractors in support services, such as customer service, and only as needed to deliver the messaging program.

IV. SMS/Text Messaging

By providing your mobile number, you consent to receive automated text messages from

Velvet Clover LLC DBA Trusted Recovery Group

regarding updates, reminders, and service-related communications.

Message frequency may vary.Message and data rates may apply.Reply STOP to unsubscribe at any time.Reply HELP for assistance.Your phone number will never be sold or shared for third-party marketing purposes.

V. Sharing Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors for support services, such as customer service, is permitted. However, text messaging opt-in data and consent will not be shared with any third party.

VI. Data Security

We implement reasonable technical and administrative measures to protect your personal information. However, no system can be guaranteed 100% secure, so we recommend sharing only necessary information.

VII. Your Rights

You have the right to:

Access your personal dataCorrect inaccurate or outdated informationRequest deletion of your data (subject to legal exceptions)Opt out of communications

To exercise these rights, contact us at:

Email: [email protected] Phone: +1 916-412-5017

VIII. Cookies & Tracking

Our website may use cookies and tracking tools to enhance your experience. You can adjust your cookie preferences in your browser settings.

IX. Policy Updates

We may update this policy periodically. Any significant changes will be reflected with a new effective date at the top of this page. Continued use of our site or services signifies your acceptance of the latest version.

X. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:

Phone: +1 916-412-5017 Email: [email protected] Address: 3753 Elk River Ct